Hikaya Hilwa is a platform which includes a series of educational programs in the form of e-books or short stories in Arabic to contribute with home and school to educating children and parents and develop their abilities and capacities in dealing with many situations in everyday life.

You can sign up to Hikaya Hilwa site by clicking on the “Login” icon available at the top of the main page. You will need to select the type of subscription which is suitable for you. Once selecting the suitable type of subscription for you, you will be asked to fill a form with your basic details. You can choose between two options: 1. Subscriptions: You can purchase a quarterly or annual subscription to receive full access to the stories for the selected durations. 2. Members in Registered Institutions: Members of registered institutions such as schools will benefit from access to the stories on the website according to the agreement made between Hikaya Hilwa and those institutions.

If you completed the sign-up for our website but did not receive the account activation email, please check your “junk” or “spam” folder for the email. If you do not find the email in those folders, please contact us using the “Contact Us” icon.

Hikaya Hilwa only asks for your basic details when subscribing to the website. Your details will be dealt with in accordance with our “Privacy Policy”. Your details will be used to help us serve you better and keep you updated with any updates to our service to you. For instance, Hikaya Hilwa needs your email address as the main ID linked to your account. This also allows us to maintain your purchase and payment information in a secure environment. When purchasing stories, you will receive an order confirmation via email to let you know that your transaction has been successful.

Hikaya Hilwa has included a sample story on the main page of the website to provide new visitors a preliminary view of our stories. Hikaya Hilwa provides access to stories only for registered users who have a subscription. Hikaya Hilwa’s ultimate goal is to provide the widest possible audience access to the stories. As such, Hikaya Hilwa charges minimal fees to access the stories to help cover the costs of producing them and maintaining the website.

In order to access a story, you need to visit the Hikaya Hilwa website (www.Hikayahilwa.com); subscribe to Hikaya Hilwa site and initiate a user account. You can choose between two options: 1. Subscriptions: You can purchase a quarterly or annual subscription to receive full access to the stories for the selected durations. 2. Members in Registered Institutions: Members of registered institutions such as schools will benefit from access to the stories on the website according to the agreement made between Hikaya Hilwa and those institutions.

Hikaya Hilwa is currently available on its website version only, which can be accessed through any of the leading browsers in the market (e.g. Edge, iOS, Android). Hikaya Hilwa’s website has adaptable features, which makes it compatible with different devices including laptops, tablets, and mobile phones. Hikaya Hilwa team has the plans to launch its iOS and Android applications in the near future.

Yes, Hikaya Hilwa can be used on tablets and mobile phones using the web browsers available on those devices. Hikaya Hilwa’s website has adaptable features, which makes it compatible with different devices including laptops, tablets and mobile phones.

You can contact Hikaya Hilwa team using the form available on the “Contact Us” page on the website. Hikaya Hilwa team will endeavor to respond to your communication at the earliest opportunity. When submitting a query related to a technical issue, we recommend that you supply the following details to help our technical teams serve you better. 1.Device (e.g. iPhone, Samsung Galaxy Tab) 2. Operating system (e.g. iOS14, Windows) 3. Internet connection (e.g. 4G/LTE, WiFi) 4. Description of the support needed. (e.g. Technical support)

We do not deal with print stories. Our true passion lies with only digital stories.

Ah, you’ve forgotten your password? It happens to all of us. With Hikaya Hilwa, you can reset your password quickly and easily. If you wish to change your current password, you can follow the same steps below: 1. Open www.HikayaHilwa.com, 2. Click on Login, which you’ll find in the top right side of your screen. 3. Choose either Individual or Institution based on your status. 4. Select "FORGOT?" 5. Enter your email address and click SEND. 6. Check your email inbox for an email containing a link to reset your password. If you do not receive an email after a few minutes, be sure to check your email’s spam or junk mail folder. 6.Click the link in the email to open up a new page, where you will be able to enter a new password. 7. Once you’ve confirmed your new password, click RESET. You will be directed to a page to confirm the reset. Click PROCEED to log in to the website.

If you submitted a request to reset your password but did not receive the account activation email, please check your “junk” or “spam” folder for the email. If you do not find the email in those folders, please contact us using the form on the “Contact Us” page.

Most common problems have very simple solutions. Often, a problem using the website can be related to the internet connection. One of these simple fixes may resolve the issue that you’re experiencing: 1. Check your internet connection: Have you tried switching the WiFi off and on again? Disconnect, then reconnect to the network. 2. Check your operating system: You might need to do an update or clear browser history and cookies. 3. Force-close the web browser application manually using your device’s task manager, then try logging in again. 4. Clear the cache. This will refresh the web browser app and automatically log you out of your profile. You will then need to log in again using your username and password. If you’ve tried these steps and are still experiencing difficulty, get in touch with us using the “Contact Us” form on the website. We’re always happy to help.